Communicating well
These are not tricks. They are adjustments that reduce distress for the person and for you.
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Approach from the front, and say who you are. Being approached from behind or the side is startling, and recognition failure is common even with close family.
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One idea at a time. Short sentences, one question, then wait. Processing takes longer than you expect, and filling the silence with a second question resets the clock.
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Offer choices, not open questions. “Tea or coffee?” works when “What would you like to drink?” does not.
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Do not correct, argue or test. Asking “do you remember who I am?” creates failure and distress. Quizzing achieves nothing therapeutic.
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Respond to the emotion, not the content. If your father says he needs to get to work, he is expressing purpose, worry or identity. Acknowledge that before redirecting.
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Watch your own tone and body language. When words stop carrying meaning, tone, facial expression and touch carry all of it. People with advanced dementia read emotional tone accurately long after language has gone.
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Expect good days and bad days. Fluctuation is normal, and marked in dementia with Lewy bodies. A bad afternoon is not necessarily deterioration.
Legal and financial planning — do this early
The single most common regret families express is not having sorted the legal paperwork while their relative still had capacity. Once capacity is lost, the options narrow to guardianship and administration applications through a tribunal, which are slower, more expensive and more adversarial.
The instruments differ slightly by state and territory, but the essentials are an enduring power of attorney for financial decisions, an enduring guardianship or enduring power of attorney for personal and health decisions, and an advance care directive recording the person’s wishes about medical treatment. In Queensland these are the Enduring Power of Attorney and the Advance Health Directive; in New South Wales, an Enduring Power of Attorney and an Enduring Guardianship appointment. Get advice specific to your state.
Capacity is decision-specific and time-specific. A person with mild dementia may well retain capacity to appoint an attorney even if they cannot manage a share portfolio. If there is doubt, a capacity assessment by a GP or specialist, documented at the time, protects everyone later.
Driving
A dementia diagnosis does not automatically mean the end of driving, but it does mean the question must be addressed. In Australia, drivers have a legal obligation to notify their state or territory licensing authority of a condition that may affect driving, and doctors have obligations under the national Assessing Fitness to Drive standard.
In practice, most people with mild dementia will be assessed — often with an occupational therapy driving assessment — and most will eventually need to stop. Planning that transition in advance, with the GP involved, preserves both safety and dignity. It is one of the hardest conversations in this illness and it should not be left to a single confrontation.
Looking after the carer
In our experience carer exhaustion, more than any single change in the person with dementia, is what finally precipitates a move into residential care — and carer health is a legitimate clinical concern in its own right. Around 1.7 million Australians are involved in caring for someone with dementia 2.
The evidence supports doing something about it. A network meta-analysis of 71 randomised trials involving 8,336 carer–resident dyads found that multicomponent carer interventions — combining education, skills training and support — produced the largest and most sustained improvements both in the person’s behavioural symptoms and in the carer’s reaction to them 69.
For families whose relative has moved into residential aged care, the caring role changes rather than ends. Grief at that transition is normal and frequently unacknowledged. So is relief. Both can be true at once.
Where to get help in Australia
All of these services are free.
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National Dementia Helpline — 1800 100 500. Dementia Australia, 24 hours a day, seven days a week. Free and confidential support, advice and referral for people with dementia, families, carers and professionals. Live chat and email support are also available.
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Carer Gateway — 1800 422 737. Australian Government service, Monday to Friday 8am–5pm. Counselling, coaching, respite, peer support and practical help for carers.
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My Aged Care — 1800 200 422. The entry point for aged care assessment, home support and residential aged care in Australia.
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Older Persons Advocacy Network (OPAN) — 1800 700 600. Free, independent and confidential advocacy for older people receiving aged care services, and for their families.
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Aged Care Quality and Safety Commission — 1800 951 822. For complaints and concerns about the quality or safety of aged care services.
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Translating and Interpreting Service — 131 450. For support in a language other than English. The National Relay Service is on 133 677 for people who are deaf or have hearing or speech difficulty.
Sources cited on this page
- 2 Dementia Australia. Dementia facts and figures. (Estimated 446,500 Australians living with dementia in 2026.) View source
- 69 Meng X, et al. Comparisons of nonpharmacological caregiver interventions for behavioural and psychological symptoms of dementia: a systematic review and network meta-analysis. Int J Nurs Stud. 2025.
- 90 Detering KM, et al. The impact of advance care planning on end of life care in elderly patients: randomised controlled trial. BMJ. 2010;340:c1345. (Australian RCT, 309 inpatients aged 80 or more; end-of-life wishes known and followed in 86% vs 30%, with less stress, anxiety and depression in surviving relatives.) View source
General information only, reflecting the interpretation of Umbrella Aged Care’s GPs of the published evidence as at September 2026. It is not individual medical advice, does not create a doctor–patient relationship, and must not be used to start, stop or change any treatment. Evidence and Australian regulatory and PBS arrangements change — always confirm current advice with the treating GP, pharmacist or specialist.